Shipping policy

SHIPPING POLICY | THE SORELLA DEVOTION

At Sorella Atelier, we believe that true elegance should never keep you waiting. By partnering with specialized ateliers in the United States and across the globe, we ensure your curated selections reach you with industry-leading speed and personal devotion.

1. CURATION & PROCESSING TIME

Every Sorella piece undergoes a meticulous quality inspection before leaving our fulfillment centers. We verify fabrics, stitching, and finishing to ensure your silhouette is nothing short of perfect.

  • Processing Time: Most orders are prepared and dispatched within 1 to 3 business days.

  • Confirmation: You will receive an email as soon as your order is placed, and a second notification with your personal tracking link once your selection has been dispatched.

2. SHIPPING ESTIMATES (UNITED STATES)

To provide you with the latest Mediterranean trends at an accessible luxury price point, we utilize a tiered shipping network:

  • U.S. Based Collections: 2 - 5 business days.

  • International Atelier Drops: 5 - 10 business days.

  • Total Delivery Window: Most muses receive their pieces within 4 to 12 business days from the moment of purchase.

Note: Business days are Monday through Friday, excluding holidays. While we strive for timely delivery, these are estimates. Factors such as high-demand seasons or carrier delays may slightly affect transit times.

3. THE TRACKING EXPERIENCE

Your peace of mind is our priority. Once your order is dispatched, a Premium Tracking Number will be sent to your email. You can follow your Sorella piece every step of the way through our [Track My Order] portal on our website. Please allow 24-48 hours for the tracking information to update in the carrier's system.

4. COMPLIMENTARY & INSURED DELIVERY

Every selection from Sorella Atelier is shipped with Transit Insurance. This ensures that your high-fashion investment is protected from our hands to your doorstep.

  • Free Shipping: Enjoy complimentary U.S. shipping on all orders over $100.00.

  • Standard Insured Shipping: A flat rate of $9.95 applies to orders under $100.00.

5. CUSTOMS, DUTIES & TAXES

Sorella Atelier handles international logistics to bring the Mediterranean spirit to your door. For our U.S. Muses, orders under $800 are typically exempt from import duties. Any additional local taxes or fees imposed by customs during or after shipping are the responsibility of the customer.

6. ADDRESS ACCURACY & CHANGES

To ensure your selection reaches you safely, please double-check your shipping address at checkout. Sorella Atelier is not responsible for orders sent to incorrect addresses provided by the customer.

  • Address Changes: Modifications can only be made within 12 hours of placing your order by contacting ciao@sorellaatelier.com.

7. LOST OR STOLEN PACKAGES

If your package is confirmed lost by the carrier or arrives damaged, our Customer Care team will prioritize a resolution for you. Please save all packaging materials and contact us within 48 hours of the delivery date.

8. CUSTOMER CARE

Should you have any questions regarding your shipment or need styling advice while you wait, our team is here for you.

International Muses: We proudly ship to the UK and select European countries. Delivery typically takes 4-16 business days. Please note that for international orders, the customer is responsible for any local customs fees, though most orders under $150 pass without additional charges.

Email: ciao@sorellaatelier.com
Sorella Atelier | Curated Elegance.